Delivery Charges:

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We offer FREE Delivery on orders over HK$300. A flat shipping fee of HK$40 will be charged for all orders below HK$300.

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Delivery Schedule and Times:

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Our standard shipping time will be 1-4 working days from the date of your order.

6 Days a Week: 10:00 a.m. to 10:00 p.m.

No delivery on Public Holidays.

If you have specific delivery requirements please contact us to arrange.

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Special Delivery Information for Residents of Outlying Areas / Islands:

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Deliveries of orders to the outlying Areas and Islands, such as Tai O, Cheung Chau, Lamma & Ping Chau Islands, will be sent by HK Post. Unfortunately home deliveries are not possible for packages over 2kg in these areas and will need to be collected from the local post office.  HK Post will notify the recipient once the order has arrived at the local post office.  Recipient should contact the post office for delivery or collection information.

Delveries to Discovery Bay and Ma Wan by courier service will take 3-5 days for the order to arrive.

We currently do not ship to locations outside of Hong Kong and Macau.

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Returns Policy:

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Customers can return goods purchased from us under our 14 days returns policy. Products must be unused and in good resalable condition to qualify for a full refund

All returns shipping cost is paid for by the customer except in the cases of damaged goods or wrongly shipped items within 14 days from delivery date.

If damaged or wrong items are delivered, please notify us within 14 days and we will offer a refund or exchange free of charge.

We cannot accept returns for items found to be incomplete, damaged, with security seal broken or in a non resalable condition.

Clearance / Sale items cannot be returned or exchanged. 

We strongly recommend that customers opt for fully insured delivery service when returning the goods as cannot be liable for items lost or damaged during the return transit.

Unauthorised returns will not be accepted and may be rejected upon delivery. 

Returns will usually be processed within 14 working days after arrival at our site. 

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送貨條款:

 

運費:

• 凡訂購滿港幣$300元即可享免費送貨服務，不足港幣$300元的訂單需要收取港幣$40元運費。

 

運送時間:

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• 收到訂單後，顧客一般會於2至4個工作天(工作天不括星期日及公眾假期)內收到貨品。

• 我們的送貨時間為星期一至星期日上午8時至下年10時。

• 公眾假期不設送貨服務。

• 如顧客有特定送貨條件，請與我們聯絡。

 

離島送貨服務特別安排:

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• 所有送往離島地區(大澳、長洲、南丫島及坪洲)的貨品會以香港郵政送遞。兩公斤以上的包裹不設家居送貨服務，居民須到當地郵政局收取包裹。包裹送抵當地郵政局後會有專人通知收件人。若包裹重量少於兩公斤，顧客可聯絡當地郵政局安排送貨或提貨。

• 愉景灣及馬灣的居民可選擇速遞送貨。如顧客不能安排送貨時間，一般由寄出至收到貨品須時3至5天。

• 本公司現時的送貨範圍僅限於香港特別行政區及澳門別行政區。

 

退貨政策:

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• 顧客可根據我們的14天退貨政策退還貨品。退還的貨品必須未經使用及可再售以取得全數退款。

• 除非貨品送抵時經已損毀或錯誤，否則收到貨品14天內退貨的運費將由顧客承擔。

• 若顧客發現貨品於送抵時經已損毀或錯誤，請在14天內通知我們。我們會替閣下安排退款或免費更換貨品。

• 若退回的貨品不完整、損毀、安全密封遭到損壞或不能再出售，我們恕不接受。

• 退換貨品時，我們強烈建議顧客選擇最可靠的運用方法。如貨品於中途遺失或遭到損壞，我們概不負責。

• 所有未經授權的退貨，我們一律不會處理。

• 由我們收到退貨起計，退款過程一般需時14個工作天。